Practice Team

Practice Management

Business & Operations Manager

Stephanie Palmer

Stephanie joined Tiptree Medical Centre in September 2026, bringing over 16 years of healthcare experience, predominantly within the dental sector, where she held senior management and operational leadership roles.

With a strong background in business development, financial management, compliance and team leadership, Stephanie works closely with the GP Partners to support the continued growth and development of the practice.

Passionate about creating a positive working environment and delivering excellent patient care, Stephanie is committed to improving services, supporting her team and building strong relationships with patients and the local community.

Operations Supervisor

Elyse Winnard

Elyse joins Tiptree Medical Centre in October 2026, bringing over 18 years of experience in primary and urgent healthcare services, including senior operational and supervisory roles.

With extensive experience in team leadership and service delivery, Elyse oversees the day-to-day management of our reception and administration teams, ensuring patients receive a welcoming, efficient and high-quality service.

Passionate about developing confident, motivated teams, Elyse brings a supportive, hands-on approach to leadership, with a strong focus on improving patient experience and supporting the continued development of the practice.

Practice Support Manager and Financial Administrator

Michelle Hansen

Michelle is a valued member of Tiptree Medical Centre, having progressed from Medical Secretary into her current management role.

With extensive knowledge of the practice and its day-to-day operations, Michelle supports financial administration, staff management, regulatory compliance and operational processes.

Dedicated to maintaining high standards of organisation and efficiency, Michelle plays an important role in supporting the wider team and ensuring the smooth running and continued development of the practice.

Experience Manager

Sophie Rickwood

Sophie is a valued member of Tiptree Medical Centre, having progressed from Healthcare Assistant into her current role as Experience Manager.

With her clinical background and understanding of patient care, Sophie oversees patient experience, feedback and complaints, community engagement and our Patient Participation Group (PPG). She also supports staff wellbeing and development, helping to create a positive and supportive working environment.

Passionate about ensuring patients and colleagues feel listened to and valued, Sophie plays an important role in improving services and strengthening relationships within the practice and wider community.

Administration

Alys, Michelle, Tracey and Carol form part of our dedicated administration team at Tiptree Medical Centre, working behind the scenes to ensure patient records are accurately maintained, organised and kept up to date.

Their responsibilities include processing incoming clinical correspondence, scanning and coding medical information, updating patient records and ensuring important information is recorded correctly within our clinical systems.

The team plays an essential role in supporting our GPs, nurses and wider clinical team by ensuring patient information is accurate, accessible and appropriately recorded to support safe, effective and coordinated patient care.

Although much of their work takes place behind the scenes, their attention to detail, organisation and commitment to maintaining high standards of confidentiality and accuracy are invaluable to the smooth running of the practice.

Together, they help ensure that our clinical teams have the information they need to deliver the best possible care to our patients.

Care Coordinators

Michaela and Lorraine are our dedicated Care Coordinators, working closely with our clinical team to ensure patients receive coordinated, personalised care and support.

They help patients navigate healthcare services, manage long-term conditions and access additional support when needed. Their friendly and compassionate approach helps ensure patients feel listened to, supported and confident in managing their health and wellbeing.

GP Assistant

Rosie is our dedicated GP Assistant at Tiptree Medical Centre, working closely with our GPs and wider clinical team to support the smooth running of patient care.

Her role involves assisting clinicians with administrative and clinical support tasks, helping to improve efficiency and ensure patients receive timely, well-coordinated care.

With a friendly and supportive approach, Rosie plays an important role in helping our clinicians focus on delivering the highest standards of patient care.

Prescription Clerk

Michelle is our dedicated Prescription Clerk at Tiptree Medical Centre, supporting patients with their repeat prescription requests and medication enquiries.

Working closely with our GPs, pharmacy team and local pharmacies, Michelle helps ensure prescription requests are processed accurately and efficiently, supporting the safe and timely management of patients’ medication.

With a friendly and helpful approach, Michelle plays an important role in ensuring patients receive a reliable and supportive prescription service.

Reception Team

Our friendly and dedicated Reception Team are often the first point of contact for patients at Tiptree Medical Centre, providing a warm welcome and helping patients access the care and support they need.

The team manages appointments, patient enquiries and day-to-day administrative tasks, working closely with our clinical colleagues to ensure the smooth running of the practice.

With a caring, professional and approachable attitude, our receptionists play an essential role in supporting our patients and ensuring everyone receives a positive experience when contacting or visiting the practice.

Secretarial team

Our Medical Secretaries play an essential role in supporting our GPs and wider clinical team, ensuring patients receive efficient and coordinated care.

Liesja and the team are responsible for managing clinical correspondence, processing referrals, liaising with hospitals and other healthcare providers, and supporting patients throughout their referral journey.

Working closely with our clinicians, they help ensure important information is communicated accurately and promptly, providing a professional, organised and supportive service to both patients and colleagues.