A huge thank you to two of our lovely patients (who would like to remain anonymous) have donated £30 and £10 respectively - this has been added to our staff welfare fund for a celebratory meal post COVID lockdown. It is very much appreciated and lifts our staff morale in these uncertain times.
Ordering your prescriptions
Due to the current COVID-19 and reduced staff in the surgery:
Paper script requests will not be taken: unless you do not have access to the internet (may take up to 5 days to be processed)
The fastest and quickest way of ordering is online:
email your request and online access can be set up for you:
Please include your full name, date of birth and selected pharmacy as there is no longer access to the surgery.
This mailbox is monitored daily and we will endeavour to process all queries and prescriptions as quickly as we can.
Acute medications may take longer as they will need to be authorised by a GP.
Your patience is greatly appreciated at the time.
From 18th March 2020, unless you have a pre-booked appointment or spoken to a clinician on the day of your appointment, or received a confirmation text message.
You will not be able to enter the surgery as it is strictly by appointment only, this is to protect our patients and staff.
Please do not come to the surgery
Call us on 01621 816475
Thank you for your understanding.
IF YOU HAVE A HIGH TEMPERATURE (37.8 DEGREES CENTIGRADE OR HIGHER) OR A NEW CONTINUOUS COUGH PLEASE SELF-ISOLATE FOR 14 DAYS.
TRAVEL AND CONTACT HISTORY ARE NO LONGER IMPORTANT.
IF SYMPTOMS PERSIST AFTER 7 DAYS USE NHS 111 ONLINE.
DO NOT COME TO THE SURGERY.
If you are experiencing any of the following symptoms please self-isolate for 14 days
Please DO NOT attend the Surgery or A & E.
Stay at home and contact 111 if you have had the symptoms for longer than 7 days or experiencing difficulty breathing or any further concerns.
Stay indoors and avoid contact with others
Do not go to Work, School or Public areas
Avoid visitors to your home
Avoid using public transport or taxis
Visit NHS.UK for more information
Mjog is now live!
We have a new and exciting advanced two way text messaging system which is quick and easy to use.
It is a great tool for communicating with our patients
A quick summary:
You will receive an automated appointment reminder 24 hours in advance of your appointment, giving a choice to accept or decline. If you accept your appointment is kept, if you decline this automatically removes your appointment from our system making it available for other patients to use. If you do nothing the appointment will remain.
You may receive a Health Promotion survey or recall for example Asthma, Flu Diabetes, speeding up running campaigns and recalls for the management of long term conditions.
Saving reception time and freeing up telephone lines with text back service.
Our receptionists, will be establishing correct mobile numbers and consent on booking an appointment to ensure your contact details are up to date.
If you download Mjog Messenger App (see below) gives you full access to Mjog. If you would like any further information please ask at time of booking your appointment.
Friends and Family test (questions) are automatically sent via text within a couple of hours of your appointment, giving you a chance to feedback on your experience at a click of button.
If you would like further information please see our posters in the waiting room or ask one of our receptionists who will be happy to assist you.
You will need to download the app from the App Store (iPhones) or Google Play (Android based phones). mjog.info/mjogmessenger;
Surgery will be Closed:
Following a CCG directive Tiptree and other surgeries within NEE, will be closed on the following dates for staff training:
From 12 noon on the following dates:
Thursday 21st May 2020
Thursday 25th June 2020
Thursday 23rd July 2020
Wednesday 23rd Sept 2020
Wednesday 28th Oct 2020
Wednesday 25th Nov 2020
Thursday 21st Jan 2021
Thursday 25th Feb 2021
Wednesday 24th Mar 2021
The surgery will reopen again the following day at 8am.
In an emergency call 999
If you need advice or need to be seen Call 111 or attend the Walk in Centre at Turner Road Colchester.
Extended Hours Service:
The Colte Partnership now offers an extended hours service offering appointments up to 8pm on weekdays and also Saturday and Sunday mornings. These clinics will be held at one of 3 local practices. A range of clinics are available - from GP's to Physiotherapists.
Please speak to a Receptionist who can give you further details on the clinics available and is able to book you an appointment if required.
After listening to our patients, collating the feedback from our inhouse surveys and friends and family forms, we have adjusted our appointment system to offer our patients more pre-bookable appointments.
You can still request a telephone triage appointment or a pre-bookable appointment.
Detailed patients guide for requesting appointments with a GP.
All patients that would like to request a GP callback will be required to telephone the surgery (816475) on the day. This service will run until we reach full capacity for that day. If you require a telephone or face to face appointment for a future date, please remain on the line and speak to a receptionist. Any patients having difficulty hearing and communicating over the telephone can come down to the surgery and speak to one of our receptionists who will be able to talk to one of the GP’s to arrange a face to face appointment
No GP appointments will be made at reception so please do NOT queue outside first thing in the mornings. Our doors will open at 8am for pre-booked appointments only.
All other services will remain as normal, patients will still be able to book routine Blood tests, Asthma and Diabetic reviews, Family Planning and Smear tests, ECG’s and BP check with a member of the Nursing Team or HCA’s.
With telephone triage appointments GP’s will manage their own bookings by offering and booking follow up appointments and reviews.
Brief details and current telephone numbers will be taken by the receptionist and placed in telephone slots for all GP’s to telephone triage.
Patients will be able to provide mobile numbers so they can be telephoned anytime that day.
PLEASE NOTE: All calls from a GP will be withheld numbers, and unfortunately the GP’s will not be able to repeatedly call patients that do not answer. If there is no answer a voicemail may be left for the patient to re call the surgery the following day and rebook.
GP Telephone triages with patients
GP is able to deal with a problem over the telephone so patient does not require a face to face appointment.
GP offers & books a face to face appointment for that day.
GP books an appointment with a Nurse Practitioner
Home Visit arranged for housebound patient.
Why The Change?
A decision has been made by the partners to look at the way forward for our Surgery
This system will enable and utilise the GP’s resources much more efficiently on a daily basis therefore decreasing patient waiting times and the high amount of the DNA’s we have been experiencing.
As with any new system we are expecting teething problems but we truly believe this is the way forward for Tiptree Medical Centre.
Phlebotomy clinic offers blood tests by appointment only. Please contact Reception who will be happy to make an appointment for you
Calls may be recorded for monitoring and training purposes.
Dementia Friendly accreditation
Tiptree Medical Centre has been recognised as one of the first Dementia friendly practices in Essex.
The honour comes following its participation in the Alzheimer Society’s county-wide Dementia Friendly GP practice project.
The project was funded by the SCN though Mid, West and North East Essex CCGs and surgery staff have worked hard to make a number of dementia-friendly changes. These included staff becoming Dementia Friends, putting up dementia-friendly signage and making double appointments available for patients who are affected by dementia.
COMMUNICATION WITH OUR PATIENTS
We want to get better at communicating with our patients. Please tell the receptionist if you need information in a different format or communication support or email us at
We want to know if you need information in braille, large print or easy read
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.
GP National Survey 2019 please click here to view the results https://gp-patient.co.uk/
As a result of the survey we have composed an improvements action plan, if you have any comments or suggestions please let us know by emailing us at Tiptreemedicalcentre@nhs.net
Decrease Did not attend (DNA appointments
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How will this be done
Who will do this
Date to be completed by
Where are we
Monitoring changes and increasing Clinical Capacity
Increase ANP's and GP's
Practice Manager/Finance Manager
Increase Online appointments
Increased and offer
|Recruit Clinical Pharmacist ||Advertise and recruit ||Practice Manager / Partners ||December 2019||Completed|
Mjog 2 way automated texting system for appointments
Decrease Did not attend (DNA's), freeing up appointments for patients
|Open Day/Engagement Forum||Discuss, Advertise and promote ||The Partners/Practice Manager/Business Manager ||May 2019||Completed|
|Monitor changes to appointment system to improve patient satisfaction||Continue to actively monitor patient feedback from all sources. Ensure receptionists are adequately supported. ||Dr Turner||Ongoing ||Making Progress |
|Initiate independent survey||Research various companies||Practice, Finance Manager/Partners ||December 2019||Completed |
|Continue to review clinician performance – address any concerns raised by patients to ensure patients are well cared for.||To review patient feedback at practice meetings and clinicians appraisals. Address any discontinuity of care by locum GP’s.||The Partners||Ongoing ||Ongoing |
|Recruit and additional Prescription Clerk ||Advertise/Recruit||Practice Manager ||April 2019||Completed|
Recruit an Advanced Nurse Practitioner or Paramedic
|Completed April 2019|
|Completed October 2018|
Painting of Surgery
To obtain quotes
|Completed September 2018|
Adjusted Appointment System
Increase Prebookable appointments, retain some telephone triage appointments, Increase online appointments
Practice Manager/Reception Manager
|Completed June 2018|
Recruit salaried GP
|New Salaried GP started 1st June 2018|
Perform in house survey
Surveys available in reception and waiting room
Practice Manager/Patient Representative Group
Collated and adjusted telephone system to give patient choice
Updating of staff, services and hours