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Mjog is now live!

We have a new and exciting advanced two way text messaging system which is quick and easy to use. 

It is a great tool for communicating with our patients

A quick summary:

You will receive an automated appointment reminder 24 hours in advance of your appointment, giving a choice to accept or decline. If you accept your appointment is kept, if you decline this automatically removes your appointment from our system making it available for other patients to use. If you do nothing the appointment will remain.

You may receive a Health Promotion survey or recall for example Asthma, Flu Diabetes, speeding up running campaigns and recalls for the management of long term conditions.

Saving reception time and freeing up telephone lines with text back service.

Our receptionists, will be establishing correct mobile numbers and consent on booking an appointment to ensure your contact details are up to date.

If you download Mjog Messenger App gives you full access to Mjog. If you would like any further information please ask at time of booking your appointment.

Friends and Family test (questions) are automatically sent via text within a couple of hours of your appointment, giving you a chance to feedback on your experience at a click of button.

If you would like further information please see our posters in the waiting room or ask one of our receptionists who will be happy to assist you.

Messenger App

Your will need to download the app from the App Store (iPhones) or Google Play (Android based phones).   mjog.info/mjogmessenger

 

Extended Hours Service:

The Colte Partnership now offers an extended hours service offering appointments up to 8pm on weekdays and also Saturday and Sunday mornings. These clinics will be held at one of 3 local practices. A range of clinics are available - from GP's to Physiotherapists.

Please speak to a Receptionist who can give you further details on the clinics available and is able to book you an appointment if required.

Dental Problems 

For all dental problems when your dentists are closed,  please call 111, they will be able to advise you of the nearest emergency dentist.

 

Help for patients with the following symptoms , anxious, stressed, depressed, lonely, worried

You can self refer to the following service who can help you.

Health in Mind

Health in Mind self referral form

Appointments

If you do not need a face to face consultation but would like to ask the Doctor or a member of the administrative team a question you can do so via" Ask the Doctor" or " Ask the Administrator". you can find this option under Contact Details at the top of this page.

The receptionists are available to make appointments and generally assist patients. They may not always be able to give you the exact appointment you need but will work hard with you to try and find a convenient appointment that meets your needs with the resources that they have.

Chaperone

If you would like a chaperone present at your consultation please ask at reception or let the clinician you are seeing know

Booking Appointments

Same day appointments – Appointments for the GPs and Nurse Practitioner s go live at 8am each day. These appointments can be booked by phoning at 8am on the day you wish to be seen. Please note there is no Nurse Practitioner on a Wednesday.

Pre-booked GP appointments – A limited number of appointments are available to be pre-booked for ongoing issues and results. These appointments will generally run 2-3 weeks ahead. These can be booked by telephone or with the reception team.

Nurses and HCAs – Appointments with the nurses and HCAs are pre-bookable either by telephone or with the reception team. These appointments include – blood tests, asthma reviews, diabetic reviews, contraception pill, dressings, injections, blood pressure checks, smear tests, ear syringing, hearing tests, travel vaccinations and ECGs.

The reception staff will ask you what your appointment is for, this is to ensure that you are seen by the appropriate clinician with the correct amount of time designated.

 

Appointment Reminders and Cancellations

Please make sure we have your mobile number so we can text you an appointment reminder, you can complete the form at the bottom of this page.

Over 150 appointments are wasted every month when patients do not cancel or attend appointments they no longer need or want.  If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.  We now have a dedicated telephone number where you can cancel appointments you no longer want or can keep.

Simply text your name and date of birth with appointment details to 07856 218559. Please note this is a text cancellation phone only and is never answered.

Alternatively please call the surgery (816475) and press option 4; leaving a message with your name, date of birth with appointment details. 

 

You can also change, cancel or book appointments via https://systmonline.tpp-uk.com/2/Login?PracticeId=F81133&Date=20160418160716

 

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