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Latest News


From our Flu Day sale of CD’s, DVD’s, Books and Cakes, we raised £60.41, the proceeds will go directly to The Alzheimer’s Society which aid research and supporting people with Dementia.

Thank you to all who kindly contributed.


Extended Hours Service:

The Colte Partnership now offers an extended hours service offering appointments up to 8pm on weekdays and also Saturday and Sunday mornings. These clinics will be held at one of 3 local practices. A range of clinics are available - from GP's to Physiotherapists.

Please speak to a Receptionist who can give you further details on the clinics available and is able to book you an appointment if required.



The surgery will be holding various flu clinics at Tiptree Medical Centre.

Please call and our Receptionists will be happy to book you into one of our November clinics.

We would like to emphasise that having your vaccine at a pharmacy reduces NHS funding to YOUR GP PRACTICE. We would therefore encourage all patients to have the vaccine at the surgery.

For the first time this year the NHS is using an enhanced vaccine for those aged 65+. This means we now have three different vaccines available.

Aged 18-65, if you are in a clinical risk group (eligible long term condition) or a carer or pregnant (at any time of your pregnancy) with the Quadrivalent flu vaccine.

Aged 65+ with the Adjuvanted flu vaccine.

Aged 3-18, if you are in a clinical risk group (have an eligible long term condition, or Quadrivalent flu vaccine

via a nasal spray vaccine 

Aged 2 and 3 via a nasal spray vaccine.

If you are unsure if you are eligible, please contact the surgery to check.


Our New Phone system is now installed, your feedback is appreciated; thank you.


Tiptree Medical Centre Joins THE COLTE PARTNERSHIP

On 1st June 2017 Tiptree Medical Centre joined 10 other local practices to form "The Colte Partnership". Please be assured that as a patient you will not notice any changes in that you are still registered with Tiptree Medical Centre and the doctors, nurses and other staff at the surgery will be remaining there.

Local health services are under huge pressure. Please don’t call 999 or go to A&E unless it is a life threatening emergency. For advice call 111, ask a pharmacist or contact us on 01621 816475
Image result for flu jab cartoon


After listening to our patients, collating the feedback from our inhouse surveys and friends and family forms, we have adjusted our appointment system to offer our patients more pre-bookable appointments.

You can still request a telephone triage appointment or a pre-bookable appointment.  

Detailed patients guide for requesting appointments with a GP.

 Step 1:

All patients that would like to request a GP callback will be required to telephone the surgery (816475) on the day. This service will run until we reach full capacity for that day. Any patients having difficulty hearing and communicating over the telephone can come down to the surgery and speak to one of our receptionists who will be able to talk to one of the GP’s to arrange a face to face appointment

No GP appointments will be made at reception so please do NOT queue outside first thing in the mornings. Our doors will open at 8am for pre-booked appointments only. 

All other services will remain as normal, patients will still be able to book routine Blood tests, Asthma and Diabetic reviews, Family Planning and Smear tests, ECG’s and BP check with a member of the Nursing Team or HCA’s.

With telephone triage appointments GP’s will manage their own bookings by offering and booking follow up appointments and reviews.

Step 2:

Brief details and current telephone numbers will be taken by the receptionist and placed in telephone slots for all GP’s to telephone triage.

Patients will be able to provide mobile numbers so they can be telephoned anytime that day.

PLEASE NOTE: All calls from a GP will be withheld numbers, and unfortunately the GP’s will not be able to repeatedly call patients that do not answer. If there is no answer a voicemail may be left for the patient to re call the surgery the following day and rebook.

Step 3:

GP Telephone triages with patients

Outcome examples:

GP is able to deal with a problem over the telephone so patient does not require a face to face appointment.

GP offers & books a face to face appointment for that day.

GP books an appointment with a Nurse Practitioner

Home Visit arranged for housebound patient.

Why The Change?

A decision has been made by the partners to look at the way forward for our Surgery

This system will enable and utilise the GP’s resources much more efficiently on a daily basis therefore decreasing patient waiting times and the high amount of the DNA’s we have been experiencing.

As with any new system we are expecting teething problems but we truly believe this is the way forward for Tiptree Medical Centre.

Phlebotomy clinic offers blood tests by appointment only. Please contact Reception who will be happy to make an appointment for you

Calls may be recorded for monitoring and training purposes.


Dementia Friendly accreditation

Tiptree Medical Centre has been recognised as one of the first Dementia friendly practices in Essex.

The honour comes following its participation in the Alzheimer Society’s county-wide Dementia Friendly GP practice project.

The project was funded by the SCN though Mid, West and North East Essex CCGs and surgery staff have worked hard to make a number of dementia-friendly changes. These included staff becoming Dementia Friends, putting up dementia-friendly signage and making double appointments available for patients who are affected by dementia.





We want to get better at communicating with our patients. Please tell the receptionist if you need information in a different format or communication support or email us at 


We want to know if you need information in braille, large print or easy read

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lip-read or use a hearing aid or communication tool.




GP National Survey 2017 please click here to view the results

As a result of the survey we have composed an improvements action plan, if you have any comments or suggestions please let us know by emailing us at


How will this be done

Who will do this

Date to be completed by

Where are we

Painting of Surgery

To obtain quotes 

Practice Manager 

September 2018

Completed September  2018

Adjusted Appointment System

 Increase Prebookable appointments, retain some telephone triage appointments, Increase online appointments

Practice Manager/Reception Manager

 June 2018

Completed June 2018

Recruit salaried GP 

Recruitment/Advertise post

Practice Manager 

June 2018

New Salaried GP started 1st June 2018

Perform in house survey

Surveys available in reception and waiting room 

Practice Manager/Patient Representative Group 

June 2018

Collated and adjusted telephone system to give patient choice 

NHS Website 

Updating of staff, services and hours

Practice Manager 

July 2018


Practice Nurse - increase skills 

Cervical Cytology, Childhood Immunisation and Vaccination Course, Lead Nurse as mentor

Practice Manager, Lead Nurse and Practice Nurse 

April 2018

Courses completed and Practice Nurse skills updated.

Nominated Pharmacy

Encourage patients to nominate a pharmacy for electronic prescriptions. A secure and safe way to prescribe medication.  

Practice Manager/Reception Manager 

January 2018

Increased, but still some patients not offered

Perform in house survey

Always have surveys available in reception

Practice Manager/ Patient Representation Group

October 2017

Ongoing patient survey in waiting room


Update, staff, opening hours, facilities, services. Update in general 

Practice Manager / Receptionist 

September 2017

Completed / ongoing 

Make more appointments available for on line booking 

Doctors and Nurses

Practice Manager 

September 2017


NHS Website

Update staff, opening hours, facilities, services 

Practice Manager 

September 2017


Implement new appointment  Telephone Triage System (STOUR) 

Instruct all staff

Dr Roberts/ Practice Manager/Reception Supervisor

September 2017


Review capacity /resources


Partners / Practice Manager

July 2017


Recruit salaried GP

Recruitment /advertise post

Practice Manager /Partners

August 2017

Completed, Dr Daniel Eriksson ccommences one year appointment August 2017

Review Phlebotomy Clinic

Change to Appointment only - Posters and advise 

Practice Manager / HCAS

April 2017


Recruit new Reception Manager and new Reception Staff


Practice Manager/ Partners

March/April 2017

Completed all in post

Review admin/reception roles

Review resources 

Practice Manager 



Business cards, for gp to have message for follow up, book apt


Discuss with GP’s

Practice Manager



Visit surgery where changes have been made. Jubilee street


Contact PM, Visit surgery

Practice Manager/Nurse Practitioner

1st May,see review of visit


Improve telephone system with call back and queue identifier

Investigate systems and obtain quotes

Practice Manager


New system ordered July 30th

Instillation of system aborted

 New system to be sourced January 2017


Additional full time Nurse Practitioner

Negotiate with nurse

Practice Manager


 Nurse Lockhart 30hrs a week as Nurse Practitioner

All prescription queries to Prescription Clerk and only she will forward to on call

Liaise with reception supervisor and prescription clerk Inform staff

Practice Manager/Reception Supervisor /Prescription Clerk










Appointment of Pharmacist to manage all medication queries

Contract with GPPC

Practice Manager/Partners


Completed Nike Odusote started 1st August

Evening sessions for nhs heatlh checks

Negotiate with HCA

Practice Manager/HCA


Sessions held in October, more will be planned for the new year

Review housebound patients to access if truly housebound

Searches and patient lists

Practice Manager/ Nursing staff


Completed 50% reduction in home visits

Review HCA sessions

When Nurse practitioner contract is agreed

Practice Manager/Lead Nurse/HCA



ICE, electronic pathlogy requests


Pathlogy Partnership





Named GP

All patients are allocated a named GP, however you can continue to request to see the GP of your choice. If you wish to know your allocated GP please ask at reception or email us at


Free Screening for the risk of Heart Disease

If you are aged between 40yrs and 75yrs and do not already suffer from heart disease, diabetes, kidney disease, high blood pressure or have had a stroke (as you should already be under the care of the practice nurse),  we can offer you a free check once every 5yrs. The aim of the check is to prevent you from developing long term conditions.

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