How to Find Us
The practice is located on Church Road in Tiptree, near to Tesco.
For problems that do not need a face to face consultation you may find it convenient to ask your GP a question on line. Simply sign in at the link below and we promise to reply to you within 48 working hours. Unfortunately we cannot reply via email to you because although we have secure email we cannot be sure you have. Please make sure you leave us a contactable telephone number.
Ask the Administrator
If you have an administrative query you may find it convenient, rather than telephoning us, to ask your a question on line. Please email us at the link below and we promise to reply to you within 48 working hours. Unfortunately we cannot reply via email to you because although we have secure email we cannot be sure you have. Please make sure you leave us a contactable telephone number.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have a dedicated telephone number where you can cancel appointments you no longer want or cant keep. Simply text your name and date of birth with appointment details to 07856 218559. Please note this phone is for cancelling appointments only and is never answered.
You can also cancel, change or book your appointments by logging in via https://systmonline.tpp-uk.com/2/Login?PracticeId=F81133&Date=20160418160716
Alternatively press option 4 from when calling the surgery, leaving a message with your name, date of birth and appointment details.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint, please contact Practice Manager, Gill Scott, who will deal with your concerns appropriately. We will never respond to social media. Please be aware the practice may need to provide information about the patient concerned, and treatment they have received, to insurers or legal advisers.
If you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. The Ombudsman acts independently of both the government and the NHS The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although she can waive them if she thinks there is a good reason to do so.
You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or http://www.ombudsman.org.uk email firstname.lastname@example.org or fax 0300 051 4000. Alternatively, you can write to the Ombudsman at:
The Parliamentary and Health Service Ombudsman
Further information about the Ombudsman is available at
If you need any help or advice to make your complaint to the Ombudsman you can contact your local Independent Complaints Advocacy Service (ICAS). ICAS provides independent advocacy for people who have a complaint about the NHS. Your local adviser can be contacted on 0845 456 1083.
COMPLAINING ON BEHALF OF SOMEONE ELSE
Please note that Dr Turner & Partners keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. A letter signed by the person concerned will be required, unless they are incapable of providing this due to illness or disability.
COMPLAINING TO OTHER AUTHORITIES
The practice management team hope that if you have a problem you will use the Practice Complaints Procedure. However, if you feel you cannot raise your complaint with us you can contact any of the following 4 bodies:
Patient Advisory Liaison Service (PALS)
PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally.
Turner Road, Colchester CO4 5JL
Tel: 01206 286939 or 0800 3285620 (free from landlines)
NHS Complaints Advocacy Service
Essex ICAS, POhWER, PO Box 14043 Birmingham B6 9BL 0300 456 2370
Clinical Commissioning Group
Turner Road, Colchester CO4 5JL 01206 286500
NHS England, PO Box 16738, Redditch, B97 9PT
CONTACTING THE CARE QUALITY COMMISSION
If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the following website: https://www.cqc.org.uk